TRUST & SAFETY

Responsible AI at Kōru

We believe AI should empower people — not mislead, harm, or exploit them. This page explains how we build, deploy, and constrain AI within Kōru.

🧭Our Responsible AI Principles

Transparency

We always disclose when content is AI-generated. You will never mistake AI output for professional medical, nutritional, or psychological advice on our platform.

Safety First

All AI responses pass through content safety checks. Requests involving self-harm, dangerous medical queries, or harmful content are intercepted and handled with care — never just refused coldly.

Human Oversight

AI augments human judgment — it does not replace it. Our AI coaches are designed to encourage users to seek qualified professionals for medical, mental health, and nutritional concerns.

Fairness & Inclusion

We are aware of biases in large language models and actively work to ensure our prompts and guardrails produce inclusive, non-discriminatory wellness guidance.

Privacy by Design

User data sent to AI providers is used only to generate personalised responses — not for model training. We have Data Processing Agreements with Google, Anthropic, and OpenAI.

Minimal Data Principle

We only send the profile data necessary for each specific AI task. For example, journal reflections don't require your physical stats.

🤖Which AI Models We Use

Kōru integrates with three leading AI providers. All are accessed server-side — your API keys and data are never exposed to browsers.

Google Gemini 2.5 Flash — Used for plan generation, nutrition analysis, meal suggestions, and journal reflections. Default provider.
Anthropic Claude Sonnet 4.6 — Optional AI coach provider. Particularly strong for nuanced emotional and mindset conversations.
OpenAI GPT-4o Mini — Optional AI coach provider. Strong for structured fitness planning and goal-setting.

All three providers have signed Data Processing Agreements (DPAs) and comply with GDPR Article 28 requirements.

🛡️Safety Guardrails

Every AI interaction on Kōru passes through our responsible AI layer before a response is generated or delivered:

Content safety scanner detects mental health crisis signals, dangerous diet language, and harmful requests — before they reach the AI
Mental health crisis responses follow safe messaging guidelines — warm, non-dismissive, with immediate crisis resource links
System prompts for all AI features include explicit instructions to refuse medical diagnoses, clinical assessments, and specific medication advice
AI coaches are instructed to never claim to be a licensed professional
All AI output is clearly labelled as AI-generated — no false impressions of human expertise

📊Usage Limits & Fairness

To ensure fair access and responsible cost management, AI usage is tracked and limited per user per day:

Free plan: 10 AI messages per day across all features
Premium plan: 100 AI messages per day
Limits reset at midnight each day
When a limit is reached, users receive a clear, friendly message — never a raw error
Every AI call is logged with provider, feature, token count, and whether it was blocked

🚫What Our AI Will Not Do

Provide clinical medical diagnoses or recommend stopping prescribed medication
Provide specific medication dosages or clinical nutrition therapy
Claim to be a human, a doctor, a dietitian, or a licensed therapist
Generate harmful, abusive, discriminatory, or sexually explicit content
Engage with detailed self-harm or suicide method discussions — instead redirecting to crisis resources
Make specific health outcome guarantees ('you WILL lose 10kg in 30 days')
Use your data to train AI models (covered by our DPAs with all providers)

🔍Transparency & Accountability

We are committed to ongoing responsible AI practices:

This Responsible AI policy is publicly accessible and versioned
We review AI output quality and safety guardrails regularly
Users can report harmful or inappropriate AI responses to: safety@korumind.ai
We will respond to AI safety concerns within 48 hours
This policy will be updated as AI capabilities and regulations evolve

📬Contact

For responsible AI concerns, safety reports, or questions about our AI systems:

Email: safety@korumind.ai

General enquiries: hello@korumind.ai

Last updated: June 2026 · Version 1.0